Download Computer telephony demystified: putting CTI, media services, by Michael Bayer PDF

By Michael Bayer

The prevailing cell infrastructure is instantly being changed with items, platforms, and strategies in line with off-the-shelf laptop expertise. Michael Bayer's desktop Telephony Demystified grants every thing you must make the most of customizable telephony know-how. ideal for everybody from name middle managers, community planners, and CIOs, to telecom engineers, this can be the one-stop, plain-English educational and reference publication in this scorching subject. you will find concept-clarifying illustrations and many solutions and insights into this key know-how zone, including:A entire framework for designing and comparing items, providers, and strategies in response to all proper CT criteria specificationsA thorough rationalization of CTI and the way to enforce and expand name processing functionalityCoverage of media providers applied sciences together with Text-to-Speech (TTS) and automated Speech acceptance (ASR)Integrated causes of either conventional and next-generation switching cloth expertise equivalent to IP telephonyReal-world situations that show how CT expertise can increase company and day by day existence

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Extra resources for Computer telephony demystified: putting CTI, media services, and IP telephony to work

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CTI Concepts 6-1 Telephony Abstraction is a Façade 6-2 Multiple Interfaces to Telephone Functionality 6-3 CTI Messages 6-4 Parameters in a CTI Message 6-5 CTI Interfaces in a CTI System 6-6 Inter-Component Boundary 6-7 Multi-Component Chain 6-8 Fan-Out Component 6-9 The CTI Service Boundary 6-10 The Switching Domain 6-11 The Computing Domain 6-12 Service Boundary Contexts 6-13 Service Boundary Defines Switching Domain and Computing Domain 6-14 CTI Protocols 6-15 Service Boundaries in a Direct-Connect Configuration 6-16 Direct-Connect Example CTI Components 6-17 Service Boundaries in a Client-Server Configuration 6-18 Client-Server Example CTI Components 6-19 Switching Domain Scope 6-20 First-Party Call Control 6-21 First-party Call Control in a CTI System 6-22 Third-party Call Control 6-23 Third-party Call Control in a CTI System 6-24 Set Lamp Mode Service Request Message 6-25 Established Event Message 6-26 Park and Pick Scenario Example Event Flow 6-27 Consultation Call Event Sequence Example 6-28 Negative Acknowledgment Sequence Example 6-29 Positive Acknowledgment Sequence Example 6-30 Atomic Implementation of Consultation Call Service 6-31 Multi-step Implementation of Consultation Call Service (Succeeds) 6-32 Multi-step Implementation of Consultation Call Service (Does Not Succeed) 6-33 Routing Dialog Examples 6-34 Media Stream Binding Model 6-35 Receiving a Fax 7.

CTI Concepts 6-1 Event Message Examples 7. Media Services Concepts 7-1 Comparing CTI and Media Clients 8. Switching Fabric Implementation 8-1 North American Hierarchy 8-2 Japanese Hierarchy 8-3 European Hierarchy 8-1 xDSL Specifications 8-4 Sonet Digital Hierarchy 12. CT Software Components 12-1 TAPI Call States 12-2 Telephone Manager Call States 12-3 Standard Media Service Types 12-4 Mac OS Media Service Interfaces 12-5 Windows Telephony Device Classes and Media Service Interfaces 13. CT Solution Examples 13-1 Screen-based Telephony Solution Scenario 13-2 Mobile CTI Solution Scenario 13-3 Power Dialing Solution Scenario 13-4 Personal Telephone System Solution Scenario 13-5 Personal Telephone Agent Solution Scenario 13-6 Interactive Voice Response Solution Scenario 13-7 Help Desk Solution Scenario 13-8 Call Center Solution Scenario 13-9 Internet Telephone System Solution Scenario 13-10 Call Center Solution Scenario Acknowledgments Thank you to Mark Hume, Bob Papp, Frederic Miserey, Mike Spieser, Jean Michel Karr, John Stossel, Susan Schuman, and all the other members of the extended MTA team that got this ball rolling.

Throughout the day calls pile up in your voice mail box instead of being directed to people who could take care of callers right away. You place many telephone calls yourself, and when you need to reach someone, you spend a lot of time placing calls—only to get their voice mail systems, and you end up having to try again later. - With CT, your desktop personal computer has taken the place of your secretary. Using CT technology, it screens every call that comes in. If you're busy, you aren't disturbed.

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