Download Retail Security and Loss Prevention Solutions by Alan Greggo PDF

By Alan Greggo

Worker robbery quantities to approximately $36.6 billion retail funds misplaced each year, in accordance with a 2008 nationwide Retail protection Survey, and debts for roughly 42.7 % of all retail losses. every year companies spend thousands of greenbacks on robbery detection/prevention units but nonetheless incur losses by the hands in their personal staff; begging the query now not of ways robbery happens, yet why. Discussing the concept that of the robbery Triangle (opportunity, motivation, and inadequate deterrents), Retail safeguard and Loss Prevention suggestions investigates motivational elements that give a contribution to loss and describes philosophies which may switch the complete spectrum of worker dishonesty. It cites the progressive strategy followed through the hot York Subway procedure, demonstrating that via altering the final presentation of the company and contending with the standards previous the crime, the crime itself may be shunned. because the identify "Loss Prevention specialist" implies, the goal is to prevent the wear earlier than it happens. To this finish, chapters speak about behaviors that precede a loss occasion, theoretical views and examine on worker deviance and motivation, and strategies to manage worker dishonesty via deterrents in addition to moral infrastructures. Detailing the intricacies of the Loss Prevention career and the myriad talents concerned corresponding to accounting, forensics, fraud detection, human habit research, and interview/interrogation abilities, the authors supply suggestion on the right way to choose the ideal contributors for the task and the way to construct a Loss Prevention division. They hire genuine existence case reports and interviews and talk about the issues and ideas for the way forward for loss prevention as a complete.

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Sample text

It is important to discuss how employees see the bigger picture and the implications of their perceptions. Communicate frequently. Offer customer rewards. Hold special events. Build two-way communication. Enhance your customer service. Launch multicultural programs. Visit the trenches. Building relationships in business can be considered one of the key components in determining the success of an individual. If we take each of the seven strategies and apply them to the relationship between loss prevention professionals and their customers, not all will be easy to achieve.

During in-store visits it is important that employees gain much knowledge. The learning will occur not only through audits; in addition, sitting down with employees 19 © 2011 by Taylor & Francis Group, LLC Retail Security and Loss Prevention Solutions to discuss loss prevention and all the components that go with it can be a very powerful learning tool. Employees will walk away understanding shrinkage, how their actions affect others, and what they can do to create an environment where honesty prevails.

Merton states that the theory is the combination of cultural emphasis and the social structure, which produces intense pressure for deviation. Members of lower classes are the 36 © 2011 by Taylor & Francis Group, LLC Exploring the Psychology Supporting the Theft Triangle most vulnerable to this pressure, or strain, and will maintain their unfulfilled economic aspirations in spite of frustration or failure. Merton’s theory can be tied into shoplifting from retail stores. A significant percentage of individuals caught shoplifting are from lower classes.

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